Encourage Customer Support Through Google My Business Support Links

Encourage Customer Support Through Google My Business Support Links

These are (as you’re completely aware) ‘unprecedented times’ for business. Across the globe many companies, particularly SMEs, are struggling to operate as normal. Through the COVID-19 pandemic and its ongoing market impacts, businesses must continue to invest in marketing and business growth where they can to ensure they have a business to go back to when things revert to (dare we say it?) ‘normal’.

Google have been working in a variety of ways to help local businesses continue to trade. One such way they’re doing this is through the creation of Google My Business Support Links.

What is Google My Business?

Google My Business is a one-stop-shop for businesses to manage their presence across Google. This includes (but is no means limited to) their entries on search results, contact details, map locations, photos and reviews. It’s free to manage and is an invaluable marketing tool, especially for small and local businesses.

What is a Google My Business Support Link?

A Google My Business Support Link allows customers to support your business online, even if they’re not able to currently come and visit you at your physical premises in the way they would normally. This is through 2 types of support links, which we detail below.

Types of Support Links

There are two types of Google My Business Support Links: donations links and gift card links.

Gift card links allow customers to do as is plainly indicated – purchase a gift card.  Gift card links can link through to either a page on your website or to a supported gift card provider. The gift card bought can then be used at a later date by the customer in exchange for your goods or services to the value of the card.

Donation links link through to fundraising page provided by a supported supplier and allows customers to donate to your business without expecting a product or service in return.

The donations and purchases made through Google My Business Support Links can be a fantastic way to keep money coming in to your business, and to promote continued business growth by encouraging customer loyalty.

Who’s Eligible?

In order to install Google My Business Support Links, your business must fit the following criteria:

  • Have been verified on Google My Business by 1st March 2020
  • Must have a physical store presence
  • Must be based or operating within a list of various countries – the UK is one of them

How to hold a Successful Google My Business Support Link Campaign

If you are eligible and believe that your business would benefit from launching Google My Business Support Links, now’s the time to get on with it! There are some ways to optimise your campaign’s reach, and we’d recommend the following:

  • Use Google’s marketing tools to create posters and social media posts to promote your support links and drum up awareness and support from your community and customers
  • Keep messaging positive, but honest. Let your customers know how much you’re looking forward to seeing them again and can’t wait to get back to business as usual!
  • Stay focused and be specific! If you intend for gift cards to be used for a certain purpose or have a set idea for them, say so. If your donations are to be used toward funding something specific, state so. Explain why you need and value their support so much.

Google have again demonstrated their commitment to small businesses with the launch of Google My Business Support Links. For more info visit the Google Help Pages.

If you have not yet claimed and registered your Google My Business account, we suggest getting this done as soon as possible. This will allow your business to make use of Google support initiatives into the future. If you need support in getting this sorted, don’t hesitate to shout out to us at Woya!

Woya Digital is making business growth through digital marketing affordable for any business through our pay monthly marketing packages, with no upfront investment!

Free Google Ad Credits for SMEs

Free Google Ad Credits for SMEs

As the COVID-19 crisis deepens and uncertainty continues to loom for small businesses unable to operate as normal, Google have stepped up to support their SME community by offering free Google ad credits for businesses who advertise with them.

This generous move will hugely benefit a range of SMEs with their marketing and communications throughout this unprecedented and very challenging period.

What are Google doing, exactly?

Google have set aside $340million worth of ad credits for SMEs to use on their site. This allows small enterprises to continue their marketing through the coronavirus crisis, even if they’re unable to trade or are trading in a different way. Whilst a marketing tool, the aim of this is to facilitate communication – so that businesses are able to communicate effectively and keep their customers and communities abreast of what they’re doing, how they’re doing it and any changes in basic operations. This could cover just about anything; from food retailers pivoting to contactless deliveries, online shops needing to advise on longer lead times or even brands advising of a temporary shut-down in services.

Google have also set up a fund for $20million worth of ad grants to help public service institutions communicate with their communities, and a further $15million in cash grants for non-profits.

What are Google ad credits?

Google ad credits are monetary credits against a business’ Google account which they can invest in advertising in various formats throughout the Google platform. These ads can be in the form of sponsored ‘top of the results’ listings, Google AdWords, classic banner ads or re-targetting campaigns; depending on what works best for your business.

As lots of advertising options on Google work around dynamic and ever-changing price brackets, there’s no ‘set price’ per ad option – so credits of block amounts make more sense and work more easily than charging a fee from a bank account every time an advert is placed (and in the current climate, lots of SMEs are struggling with internal cashflow anyway).

This is great – but what are Google getting out of it?

Well, they certainly have the cash, but also: SMEs are the backbone of Google’s business. Google rolled out their ‘Google for Small Businesses’ program just last year and continue to be the biggest search engine, and therefore biggest visibility platform for tens of thousands of SMEs worldwide. Whilst there’s definitely a need for SMEs to be able to communicate effectively during the coronavirus pandemic and lockdowns, it’s worth noting that it’s in Google’s interest for these businesses to survive this period, so that they are there to invest again when life resumes to normal.

Is my business eligible for free Google ad credits?

If your SME has advertised with Google either directly through the site or with one of their advertising partner companies since 1st January 2019, you could be eligible. You’ll have to still have an active Google Ads account for your business, not be in debt to them and have followed the Google terms and conditions relating to adverts with those you’ve already placed. Ads placed previously can include YouTube and Display, as well as on Google, although these two will need to comply with the relevant regulations.

How do we get free ad credits, and how long will they last for?

There’s nothing to do! If your SME is eligible for these free ad credits, Google will notify you by email and place them directly into your account. This is an ongoing process as the team at Google HQ work through verification and eligibility, so is expected to take place over months rather than being done automatically overnight. Any free ad credits received can be used on advertising across any Google platform and will not expire until 31st December 2020. You can use as many or as few of them as you like at any point during 2020, and any unused credit will simply disappear as the clock ticks into 2021.

This is a fantastic opportunity for SMEs to improve their customer comms through the coronavirus pandemic and continue to demonstrate your willing to operate and service where you can. Don’t miss out – if you get some free Google ad credits, spend them, and keep the conversation open with your customer base.

Woya Digital is a digital marketing agency made up of experts in our various fields. We make business growth through digital marketing, affordable for any business!

Temporary Disablement of Google My Business Features

Temporary Disablement of Google My Business Features

The ways in which the Coronavirus pandemic is affecting us all are still being realised, but online, you’ll have noticed social media and news feeds changing up the ways they prioritise activity and posts. Almost every website you use will likely now have a statement or signpost to further information on COVID-19. One business marketing facility however has made some major temporary changes – and that’s GMB (Google My Business).

What is Google My Business (GMB)?

Google My Business refers to the overall management tool of a business’ presence on Google – through search results, maps and local listings. Qualifying business’ can claim their Google My Business listings for free and work from there to optimise their web presence. This includes standard SEO (Search Engine Optimisation) work, ensuring a mobile friendly offering and co-ordinating your business’ online presence across all digital channels, not just your website.

Temporary GMB Changes

There are several services within Google My Business that have been suspended currently. At present these include, but may not be limited to in the future:

  • New Reviews – Users will be able to publish and view their own reviews, but these will not be publicly visible
  • Review Replies – Entirely suspended. There will be no new reviews, but businesses will also be unable to respond to existing reviews on their profile
  • Q&A – Entirely removed. Existing Q&As have been removed and the feature has been suspended
  • Adding, Claiming and Verifying Listings – All businesses that are not health-related will be re-prioritised for these services and can expect delays
  • Editing Business Information – All businesses that are not health-related will be re-prioritised for these services and can expect delays

Although not confirmed by Google in their statement or other official comms, there is anecdotal evidence online to suggest that there may also be suspensions and/or delays in service in regards to the approval process of posts, user-generated content and business usernames (especially where reference is made to ‘delivery’ or ‘takeaway’).

Why is Google My Business Making These Changes?

Google officially released a statement on Friday 20th March 2020 detailing the changes that they would be making to Google My Business and explained why they were doing so. Put simply: Google are being a responsible employer and lessening any services that rely on their staff having to be IN the office to operate.

It’s fair to say that given the prioritisation of health-related businesses over other sectors, that Google are also being responsible toward the communities within which they operate and are supporting public health efforts, as well as looking out for small businesses who otherwise may be inundated with questions from the public on their protocol and services throughout the COVID-19 pandemic disruption.

What Happens Now?

None of us can predict exactly how this current situation will pan out or how long it will last. Therefore, there is no set time scale for the reinstatement of these facilities back to their prior service levels.

What Can My Business Do About The Changes?

Realistically … nothing. If you’re a healthcare business, make it clear in the name and/or listing information of the company. Ensure your marketing and SEO is clear across all channels and that your website is mobile friendly and adaptive.

If you’re not happy with something specific in your Google My Business (GMB) online marketing presence and are unsure how to fix it, or at least to lessen its effects on your search engine results, get in contact with a digital marketing specialist, as they may be able to advise you further. You should also log your query with Google, but if you’re not a healthcare business, be prepared to wait for an official answer.

 

Woya Digital is a digital marketing agency made up of experts in our various fields. We make business growth through digital marketing, affordable for any business!